PURPOSE

At FARO Services, we know that our customers expect and require the utmost quality standards in all aspects of our company.  Therefore each QA employee must know and understand the policies and procedures of our customers before assuming a QA role.  Knowing these policies will assist him/her in accomplishing the job, completely, correctly and timely while maintaining a safe work environment.

SCOPE

This SOP applies to all personnel working at the FARO Services facility located at 3275 Alum Creek Drive, Columbus Ohio 43207 and 6435 Commerce Court Drive, Groveport Ohio 43125.  It also applies to all off-site staff working at McGraw-Hill, Marzetti and Big Lots.

PREREQUISITES

All employees must have completed a minimum of 180 days working in an area before becoming a member of the QA team.

The team member applying for a QA position must complete the Request for QA team (SOP002-03).  The Supervisor and Manager will review the request and act accordingly.

The Manager will review the request with the QA Director.

RESPONSIBILITY

FARO Services currently has 3 associates who are responsible for the training of new QA team members.  They are Kevin Smurr, Wes Goodlet and Shawn Davis.

Their roles include on-the-job training for all QA new hires for a probation period of 90 days.  If after 90 days, there are issues, a managerial decision will be made whether to extend the probation period, or terminate the QA request.

Responsibilities include, but are not limited to:

On-the-job training, and/or placement of potential QA member with experienced QA employees.

Completing an employee appraisal once the individual's probation period has ended. (SOP-002-04)

PROCEDURE

Upon training for a QA position at FARO Services, the associate will be assigned a QA member to shadow for a two week period.  He/she will learn all aspects of the quality area.

The Department Supervisor and the QA member will work together training the trainee.

The trainee will attend all mandatory QA meetings.

The trainee will be given all documents and forms to complete – based on the customer's needs and requirements.

Supervisors or other QA team members will spot check the trainee's work thoughout the first 10 days to ensure quality and then from time to time throughout his/her probationary period. 

After the trainee's probation period ends, the Supervisor and QA member will complete the QA Appraisal Form (SOP-002-04) for the Operations Manager and the QA Director to review.

REFERENCES

SOP-002-03 – FARO Services Request for Quality Assurance Team

SOP-002-04 – FARO Services Quality Assurance Appraisal

DEFINITIONS

Trainee – Associate training to become a Quality Assurance team member

Quality Assurance Appraisal Form – A sheet containing employee evaluation since the start of QA training including but not limited to spot checks and error percentages, general knowledge, behavior and presentation.