PURPOSE

At FARO Services, the employee plays a vital role in achieving all job objectives.  Therefore each employee must know and understand the policies and procedures of the company on the first day  he/she arrives for work.  Knowing these policies will assist him/her in accomplishing the job, completely, correctly and timely while maintaining a safe work environment.

SCOPE

This SOP applies to all personnel working at the FARO Services facility located at 3275 Alum Creek Drive, Columbus Ohio 43207 and 6435 Commerce Court Drive, Groveport Ohio 43125.  It also applies to all off-site staff working at McGraw-Hill, Marzetti and Big Lots.

PREREQUISITES

All employees must have completed all of the necessary applications and forms before they can work at FARO Services. (SOP-001)

All employees must wear proper clothing and shoes and conform to our procedures at all times.  They must read and sign the employee handbook provided in the Employee Application Packet. (SOP-001-02)

RESPONSIBILITY

FARO Services currently has 6 associates who are responsible for the training of new employees.  They are Tom Miller, Francisco Garcia, Ritt Butler, Marisol Jimenez, Maria Avila and Edgar Garcia.

Their roles include on-the-job training for all new hires for a probation period of 90 days.  If after 90 days, there are issues, a managerial decision will be made whether to extend the probation period, or terminate the relationship.

Responsibilities include, but are not limited to:

Explaining dress code, pay rate, quality standards, hours of operation, and general expectations. (SOP-001-02)

On-the-job training, and/or placement of new hires with experienced employees or with FARO Services team leads.

Completing an employee appraisal once the individual's probation period has ended. (SOP-002-01)

PROCEDURE

Upon arriving at FARO Services, the new hire will be given a list of regulations for them to read, undertand and sign.  This will be filed in his/her employee folder. (SOP-002-01)

The supervisor will show the new hire around the warehouse so they know where the restrooms, breakrooms, time clock, employee entrance and emergency exits are located.

The supervisor wll assign him/her to his/her station and explain in detail the job he/she will be doing.  Any tools, paperwork or product needed will be supplied to each new hire by the supervisor or team leads.

Supervisors will supervise the new hire until they are comfortable with the job they are doing.  At this time a team lead could be assigned to the new hire based on the job complexity, or the new hire could be placed with experienced employees to ensure quality.

Supervisors or team leads will spot check the new hire's work thoughout the first day to ensure quality and then from time to time throughout his/her probationary period. 

After the new hire's probation period ends, the supervisor will complete the employee appraisal form (SOP-002-01) for the Operations Manager to review.

REFERENCES

SOP-002-01 – FARO Services New Hire Appraisal Form

DEFINITIONS

Team Leads – A pre-supervisor position held by employees who have been trained in quality control and general supervision.

Employee Appraisal Form – A sheet containing employee evaluation since the start of employment including but not limited to spot checks and error percentages, general knowledge, behavior and presentation.